Refund policy
Cancellation:
We have a 30-day cancellation policy for standard display items, provided the item is not a printed item, bespoke or ‘made to order’ product. For standard display items, this means you have 30 days to cancel your order. However, if the goods have been delivered or dispatched prior to cancellation, you must return the goods to us and pay the costs of shipping and credit card charges. A discretionary Restocking Fee may be charged depending on the item. To be eligible for a cancellation return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
When returning fragile items such as acrylic displays, please ensure to purchase insurance to protect against damages, as we will not refund returned goods damaged in transit.
It is vital to obtain a proof of postage certificate when returning goods as we can't be held responsible for goods lost in transit to us.
If your cancellation is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Credit/debit card refunds can only be refunded back onto the original card used to purchase the goods. Please remember it can take some time for your bank or credit card company to process and post the refund.
To start a cancellation, you can contact us at sales@sourceretaildisplays.co.uk. Please include your Order Number in the Subject line and Cancellation.
Statutory Returns:
If for any reason you are unhappy with your purchase, you can return it to us using the original packaging within 14 days of delivery date and, once the item is received and inspected, we will issue a full refund for the price you paid for the item (this does not include printed, personalised, bespoke or made to order products). Postage and packing fees will not be refunded in the case of non-faulty items. A discretionary Restocking Fee may be charged depending on the item.
When returning fragile items such as acrylic displays, please ensure to purchase insurance to protect against damages, as we will not refund returned goods damaged in transit.
It is vital to obtain a proof of postage certificate when returning goods as we can't be held responsible for goods lost in transit to us.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Credit/debit card refunds can only be refunded back onto the original card used to purchase the goods. Please remember it can take some time for your bank or credit card company to process and post the refund.
To start a return, you can contact us a sales@sourceretaildisplays.co.uk. Please include your Order Number in the Subject line and Staturory Return.
Nothing in these conditions affects your statutory rights as a consumer.
Damages and issues:
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages, faults, or shortages MUST be reported to us within 24 hours of receipt. Photographic evidence clearly showing any damage or defect, and the damaged packaging, must be provided, to aid further investigations. We shall not be liable in respect of any claim unless we are notified in accordance with these terms. We may request that you retain the Product for 30 days after receipt for the purposes of inspection by ourselves or our agents or representatives. Credit/debit card refunds can only be refunded back onto the original card used to purchase the goods.
When replacements are sent, we shall aim to send out via next day service wherever possible (this does not include printed, personalised, bespoke or made to order products), but timed deliveries will be chargeable should they be requested.
For Printed Items, our factory and systems are very accurate; however, in the unlikely event, that you believe that a Product is defective, we may request that you return the product for our examination.
Printed Items Misprints:
Our liability in respect of misprints are as follows:
No credit awarded for misprints of up to 5%
Pro rata credit awarded for misprints between 6% -10%
Defective items reprinted for misprints of 11% and over
Print Items Quantities:
All reasonable endeavours will be made to deliver the correct quantity of Products ordered by you. However, you acknowledge that variations in respect of quantities are inherent within the printing industry. Our liability in respect of shortages are as follows:
No credit awarded for shortage of up to 5%
Pro rata credit awarded for shortage between 6% -10%
Defective items reprinted for shortage of 11% and over
All overs may be kept by you at no additional cost.
Print Items Colour Quality:
- You accept that colour variations are inherent within the printing process for files submitted.
- You also understand and accept that computer hardware set-ups are such that we cannot guarantee that the Product colours will match those displayed on your computer screen during the ordering process.
- Due to the nature of the printing process, we shall not be required to guarantee an exact match in colour or texture between the printed results and any proof.
- Due to the ink tolerances involved in the four colour printing process, slight variance in finished printed colour is inevitable.
- Pantone spot colour matches cannot be produced using the full colour process.
- Any proofs issued by us are NOT colour accurate and are issued for content checking only.
We may require return of incorrect items. If these are fragile items such as acrylic displays, please ensure to package well (preferably in original packaging) to avoid any damage in transit.
To notify us of an issue, you can contact us a sales@sourceretaildisplays.co.uk. Please include your Order Number in the Subject line and Issue.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom made products which have been pre-approved, special orders or personalised items. Please get in touch if you have questions or concerns about your specific item. You can contact us at sales@sourceretaildisplays.co.uk. Please include your Order Number in the Subject line.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please contact us if you have any questions about this. You can contact us at sales@sourceretaildisplays.co.uk.
You can always contact us for any return question at sales@sourceretaildisplays.co.uk.